Richard Ghilarducci: The Most Important Part of Communication



Richard Ghilarducci: Listening is More Important Than You Think



Good listeners have been observed to improve their overall productivity. They also can influence, persuade, negotiate, and communicate. In fact, Richard Ghilarducci believes that listening sincerely and actively is arguably the most important part of communication. In communication, listening is arguably more important than talking, especially when it is about active listening, which is an ability that allows you to absorb what others say and listen with an open mind.

If you’re a good listener, chances are you’ll avoid conflict and misunderstandings because everything that’s being said is registering clearly in your brain. All of these are necessary for workplace and leadership success. By developing good listening skills, you will be able to get more information out of your conversations, and people will likely trust you more, notes Richard Ghilarducci.

The importance of active listening cannot be emphasized enough. Ask yourself if you’ve ever had a conversation when you wondered if the person you were talking to was listening to what you were saying or was listening at all. If you have to wonder if your message is getting across, or if you have to think if it’s worth your time continuing to speak, then something might be wrong. If it feels like you’re talking to a brick wall, it’s something that you might want to look into. Let’s face it — this isn’t a good feeling at all.

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How can you become better at listening?

Here are three ways you can become a better listener.

  1. Practicing your body language is a vital part of becoming better at active listening. The first step you have to do as an active listener is to give the impression that you are approachable. Position your body in a way that makes it inviting and easier for people to come and talk to you. Instead of having your arms crossed in front of your chest, put them at your side.
  2. Block out all distractions as much as you can. According to Richard Ghirladucci, there’s nothing more annoying than having to talk to someone with their faces in front of their smartphones. If you’re having a conversation with someone, zone out background noise and even thoughts so your focus is on the one in front of you.
  3. Move closer toward the person you’re talking to. Smile and laugh when appropriate, and nod your head if you agree to or understand what they are saying. When you hear new or interesting information, you can tilt your head, all while keeping eye contact.
During his career that spanned over three decades, Richard Ghilarducci held leadership roles, including as Chief Executive Officer. He was also a community leader and was elected Mayor for three terms. Read more about his leadership, communication, and management insights by following this page.